Terms & Conditions

No-Show Policy
A no show fee equal to the trip cost plus applicable waiting time, tolls, parking, and gratuity will be charged when the passenger fails to show at the designated location for which a reservation has been made.

Deposit Policy
A non-refundable deposit of 30% is required on reservations for weddings, proms, night on the town, and all hourly charters. A credit card authorization form and liability form is also required before reservations are accepted.

Payment Procedures
Cash or Credit Card (American Express, Visa, Master Charge, Diners Club, and Discover) is the standard accepted and agreed upon payment method. Charges will reflect costs incurred while performing transportation services for reservations placed with Exen Limousine by the customer, its agents, and any individuals requesting transportation as an authorized employee of the customer and will reflect costs including but not limited to trip charges, tolls, parking, gratuity, Fuel Surcharges.
Upon credit approval, subject to minimum $ 2,000.00 per month volume, Exen Limousine will invoice clients upon completion of the reserved transportation with payment due upon receipt of invoice. Invoicing is contingent upon an executed Credit Card Authorization Form to be held on file to apply charges not honored in a timely manner. A late charge of $25.00 will be added to all credit card processed invoices if payment fails to reach us within 25 days from invoice date.

Reservation Method
Reservations may be booked 24 hours a day, 7 days a week, any changes or cancellations may be made by calling our reservation number (773) 383 0864. In addition, reservations can be made via phone or online reservation.  Reservations are accepted up to 24 hours in advance. Less than 6-hour notice is subject to availability.

Smoking

All of our vehicles are No Smoking vehicles. Chauffeur at his sole discretion may terminate the trip with no refunds if smoking or related damage are occurred inside the vehicles. A minimum $250 cleanup fee will apply if any of these occurs in one of our vehicles.

Illegal Drugs

No illegal drugs to be carried or used in the vehicle at anytime. Chauffeur at his sole discretion may terminate the trip with no refunds if illegal activity is occurring inside the vehicle. Police may also be notified.

Underage Drinking

 No underage drinking or underage possession of alcohol in the vehicle at anytime. Chauffeur at his sole discretion may terminate the trip with no refunds if underage drinking is occurring inside the vehicle.

Lost & Found
Exen Limousine is not responsible for lost or stolen articles. Please be sure to gather all your belongings when you exit the vehicle at the end of the trip, However, every attempt is made to return lost items.

Indemnification and Hold Harmless
Exen Limousine and Customer each agree to defend, indemnify, and hold harmless the other party from and against all claims, actions or causes of action, liabilities, including reasonable attorneys’ fees, and costs arising from the defense of any claim, action, cause of action or liabilities arising out of or resulting from any act taken or committed by Exen Limousine or Customer pursuant to the performance of each party’s obligations hereunder.  Exen Limousine and Customer each agree to defend, indemnify, and hold harmless the other party for any claim, action, cause of action, and liabilities which may be asserted by third parties arising out of the performance of either party’s obligations pursuant to this contract, except for the willful misconduct or gross negligence of the other party.

Insurance
Exen Limousine and Customer shall obtain and maintain and provide evidence of insurance upon request in amounts sufficient to provide coverage for any liabilities arising out of or resulting from the respective obligations pursuant to this agreement.

Dispute Resolution
If there is a dispute concerning the quality of service and / or any incidents thereto, the parties agree that they shall resolve such dispute by good faith negotiation or common law binding arbitration.

Waiver
If one party agrees to waive its right to enforce any term of this agreement, it does not waive its right to enforce such term or any or all other terms of this agreement at any other time. Exen Limousine does not guarantee arrival at or departure from any point at a specific time due to circumstances beyond its control such as accidents, breakdowns, traffic and road conditions, storms, etc. and shall not be held liable for claims resulting in delays from such conditions. Exen Limousine reserves the right to substitute the contracted vehicle in the event of such an occurrence mentioned above with a vehicle of like kind and quality. Customer waives all claims for consequential damages and agrees that liability shall be limited to the costs accrued to Exen Limousine for the disputed service.

Governing Law
This agreement shall be governed by and construed under the laws of the State of Illinois and City of Chicago. If any provision of the contract is unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

Attorneys’ Fees
In the event any legal action is taken by either party against the other party to enforce any of the terms and conditions of this agreement, it is agreed that the unsuccessful party to such action shall pay to the prevailing party therein all court costs, reasonable attorneys’ fees, and expenses.

Acceptance
If agreement as stated above meets with the approval of Customer, it will be considered accepted in its entirety unless written notice is received within 5 days by Exen Limousine.

Effective 07/25/2011. Subject to change without notice.